Accountability and Transparency

We provide a variety of important services in our community and we want to make sure that our actions are accountable and transparent. We strive to ensure that we are responsible to our residents and stakeholders and held accountable for our actions or inactions. We encourage resident participation in order to foster an atmosphere of openness in all decision-making.

Council Code of Conduct

To enhance public trust, we have established a system of checks and balances. Council has appointed 3 accountability officers to independently investigate matters about closed meetings, the conduct of Council members and municipal services.

The Council Code of Conduct helps to ensure that members of Council engage and debate using acceptable conduct. These standards should serve to enhance public confidence that the elected representatives conduct Council business in a civil and courteous manner.

How to file a complaint

If you believe that a member of Council has breached the Code of Conduct, you may request an investigation by the Integrity Commissioner by completing the Code of Conduct Complaint Form. At the time of filing a complaint, a fee of $25 is required as amended by Resolution.

Closed Meeting Investigator

The closed meeting investigator is responsible for investigating complaints about the conduct of closed meetings of Council, Committee and local boards.

Municipal Ombudsman

The Municipal Ombudsman investigates concerns about municipal services and administrative unfairness. We recommend that you speak to the department responsible for the service if you are unhappy with the quality of services you received.

If your concerns have not been addressed or resolved informally, residents must follow our internal form compliant process before sending a complaint to the Ombudsman. If you are dissatisfied with the outcome of the internal complaint process, you may then file a complaint with the Municipal Ombudsman.

Declaration of Interest Registry

In accordance with the Municipal Conflict of Interest Act, the Municipal Clerk maintains a Declaration of Interest Registry, which is a record of each time a member of Council declares an interest at a Committee meeting or at a Council meeting.

Freedom of Information and Privacy

The Municipality of Lambton Shores is committed to ensuring that personal information is collected and handled responsibly and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. The information below summarizes the privacy policy and practices of the Corporation of the Municipality of Lambton Shores' website.

Why is personal information collected?

There are a number of reasons a municipality may collect personal information including:

  • To establish, administer and maintain billing, payment and other service information
  • To process requests for services, requests for information or applications
  • To communicate any changes or disruptions in services

Filing a request

The Municipality works to ensure compliance with all applicable legislation and conducts the collection, retention, disclosure and destruction of personal information in accordance with the Municipal Freedom of Information and Protection of Privacy Act. We collect only the minimum amount of personal information needed and use it only for the purpose for which it is collected.

Municipal Freedom of Information and Protection of Privacy Act Request Form

The Municipality does not sell or rent such personal information. Occasionally, the Municipality may be required to disclose the information to outside parties (e.g. law enforcement activities, emergency situations).

Correspondence to Council

Individuals who submit letters and other information to Council should be aware that any personal information contained within their communications may become part of the public record and may be made available through the Council Agenda process and posted on the municipal website.


Municipal Social Media Sites and Web pages (the “Sites”) are intended to be accessible by a public audience.

A person who "posts" content to a Site is referred to herein as a Poster. Postings are subject to the policies of the social media platform which operates the Site or page and also, where not in conflict, to the policies of the Municipality.

By posting comments, photos, videos or other content to one or more of the Sites, the Poster represents that the Poster owns or has the right to post such content and intends to make that content public.

Public content is available to anyone who uses the social media platform and others (via online search engines, application program interfaces, and other forms of media, such as television and magazines).

Information specifically collected as part of an official Municipal public engagement exercise will be kept in accordance with the Municipal Records Retention By-law 48 of 2002.

The Municipality may, at its sole discretion, use content posted to a Site for any purpose.

Posters and other persons use the web, social platforms and the Sites at their own risk. The Municipality is not responsible for any loss or damages suffered by a person who uses a Site or a link contained on a site.

View the complete policy document Policy 85 – Social Media Policy.

Useful Resources

The following are by-laws, policies, and procedures that ensure we are transparent in our operations and residents are aware of how decisions are made and carried out:


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