Accountability and Transparency

We provide a variety of important services in our community and we want to make sure that our actions are accountable and transparent. We strive to ensure that we are responsible to our residents and stakeholders and held accountable for our actions or inactions. We encourage resident participation in order to foster an atmosphere of openness in all decision-making.

The Council Code of Conduct helps to ensure that members of Council engage and debate using acceptable conduct. These standards should serve to enhance public confidence that the elected representatives conduct Council business in a civil and courteous manner.

To enhance public trust, we have established a system of checks and balances. Council has appointed 3 accountability officers to independently investigate matters about closed meetings, the conduct of Council members and municipal services.

Integrity Commissioner

The Municipality of Lambton Shores is committed to open, transparent government. As part of that commitment and as required under the Municipal ActCouncil has appointed an Integrity Commissioner.

The Integrity Commissioner is required to perform their assigned duties in an impartial and independent manner, and reports directly to Council.

Duties of the Integrity Commission

  • Provide education and training to Council and applicable members of local boards, about their responsibilities under the Code of Conduct and the Municipal Conflict of Interest Act.
  • Provide advice and assistance to Council and applicable local boards about how the Code of Conduct, Municipal Conflict of Interest Act and policies and procedures regarding ethical behavior apply to their activities.
  • Provide advice and recommendations regarding the content of the Code of Conduct and complaint protocol.
  • Investigate, assess and where applicable, report on complaints of alleged breach of the Code of Conduct and the Municipal Conflict of Interest Act.
  • Respond to inquiries from the public. 
  • Provide reports to Council regarding the performance of their duties. 

Council has appointed Robert Swayze has the Integrity Commission of Lambton Shores. 

Robert J. Swayze
Barrister & Solicitor
20736 Mississauga Road
Caledon, ON
L7K 1M7

Phone: 519-942-0070
Fax: 519-942-1233

Closed Meeting Investigator

Under Section 239 of the Municipal Act, 2001, as amended, any individual may request that an investigation be undertaken to determine whether a municipality or local board has complied with the Municipal Act or its Procedure By-law in respect of a meeting or part of a meeting that was closed to the public.

The Municipality of Lambton Shores has appointed the Ontario Ombudsman as the Municipality's Closed Meeting Investigator. Upon receipt of a Closed Meeting complaint, the Ontario Ombudsman will conduct an investigation to determine if topics discussed during Closed Session meetings were in violation of the Municipal Act.

When can a meeting be closed to the Public?

Section 239 of the Municipal Act, 2001, as amended states that a part of a meeting may be closed to the public under the following circumstances:

  • The security of property of the municipality or local board;
  • Personal matters about an identifiable individual, including local board employees;
  • A proposed or pending acquisition or disposition of land by the municipality or local board;
  • Labour relations or employee negotiations;
  • Litigation or potential litigation, including matters before administrative tribunals, affecting the municipality or local board;
  • Advice that is subject to solicitor-client privilege, including communications necessary for that purpose;
  • A matter in respect of which a council, board, committee or other body may hold a closed meeting under another Act.;
  • Information explicitly supplied in confidence to the municipality or local board by Canada, a province or territory or a Crown agency of any of them;
  • A trade secret or scientific, technical, commercial, financial or labour relations information, supplied in confidence to the municipality or local board, which, if disclosed, could reasonably be expected to prejudice significantly the competitive position or interfere significantly with the contractual or other negotiations of a person, group of persons, or organization;
  • A trade secret or scientific, technical, commercial or financial information that belongs to the municipality or local board and has monetary value or potential monetary value;
  • A position, plan, procedure, criteria or instruction to be applied to any negotiations carried on or to be carried on by or on behalf of the municipality or local board.

Do you have a concern? 

1. Contact the Clerk's Department to see if they are able to answer your question or concern. 

2. Contact the Ombudsman and complete their Have A Complaint form. 

Municipal Ombudsman

The Municipal Ombudsman investigates concerns about municipal services and administrative unfairness. We recommend that you speak to the department responsible for the service if you are unhappy with the quality of services you received.

If your concerns have not been addressed or resolved informally, residents must follow our internal form compliant process before sending a complaint to the Ombudsman. If you are dissatisfied with the outcome of the internal complaint process, you may then file a complaint with the Municipal Ombudsman.

Public Registry of Pecuniary Interest

Effective January 2018, Section 5.1 of the Municipal Conflict of Interest Act (MCIA) requires Members of Council to file a written statement after disclosure of any direct or indirect pecuniary interest in relation to a matter being considered by Council. A pecuniary interest is one where there is a reasonable likelihood or expectation of financial loss or gain by the member or related persons as defined in the MCIA.

Municipalities are required to maintain a registry of all declarations made by Members of Council pursuant to the Act.  The registry must include the original written declaration and be available to the public.

 Declaration of Pecuniary Interest Registry

As per Section 6.1 (1) of the MCIA, every municipality and local board shall establish and maintain a registry. As per 6.1 (2), the registry shall be available for public inspection in the manner and during the time that the municipality or local board determines. The registry will be posted below and contain each declaration.

View the Declaration of Pecuniary Interest Registry

Freedom of Information and Privacy

The Municipality of Lambton Shores is committed to ensuring that personal information is collected and handled responsibly and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. The information below summarizes the privacy policy and practices of the Corporation of the Municipality of Lambton Shores' website.

Why is personal information collected?

There are a number of reasons a municipality may collect personal information including:

  • To establish, administer and maintain billing, payment and other service information
  • To process requests for services, requests for information or applications
  • To communicate any changes or disruptions in services

Filing a request

The Municipality works to ensure compliance with all applicable legislation and conducts the collection, retention, disclosure and destruction of personal information in accordance with the Municipal Freedom of Information and Protection of Privacy Act. We collect only the minimum amount of personal information needed and use it only for the purpose for which it is collected.

Municipal Freedom of Information and Protection of Privacy Act Request Form

The Municipality does not sell or rent such personal information. Occasionally, the Municipality may be required to disclose the information to outside parties (e.g. law enforcement activities, emergency situations).

Correspondence to Council

Individuals who submit letters and other information to Council should be aware that any personal information contained within their communications may become part of the public record and may be made available through the Council Agenda process and posted on the municipal website.


Municipal Social Media Sites and Web pages (the “Sites”) are intended to be accessible by a public audience.

A person who "posts" content to a Site is referred to herein as a Poster. Postings are subject to the policies of the social media platform which operates the Site or page and also, where not in conflict, to the policies of the Municipality.

By posting comments, photos, videos or other content to one or more of the Sites, the Poster represents that the Poster owns or has the right to post such content and intends to make that content public.

Public content is available to anyone who uses the social media platform and others (via online search engines, application program interfaces, and other forms of media, such as television and magazines).

Information specifically collected as part of an official Municipal public engagement exercise will be kept in accordance with the Municipal Records Retention By-law 48 of 2002.

The Municipality may, at its sole discretion, use content posted to a Site for any purpose.

Posters and other persons use the web, social platforms and the Sites at their own risk. The Municipality is not responsible for any loss or damages suffered by a person who uses a Site or a link contained on a site.

View the complete policy document Social Media Policy.

Useful Resources

The following are by-laws, policies, and procedures that ensure we are transparent in our operations and residents are aware of how decisions are made and carried out:


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