Bill Payments

Plan options

You have two plans to choose from:

Option 1: Due date plan

• Payments are withdrawn from your bank account on the due date.

Option 2: Monthly budget billing plan

• The monthly property tax amount is based on your previous years' total or annualized taxes. This amount will be withdrawn from your bank account on the last business day of each month, except in December. You will be notified in writing at the beginning of January with the withdrawal amount for January through July, and once the final tax bill has been calculated you will be notified of the withdrawal amount from August through November.
• The monthly utility amount is based on your previous years usage history or a predetermined amount set by the Finance department. This amount will be withdrawn from your bank account on or around the 21^st of each month. The settle up month is September. You will be notified in writing of the settle up amount and the new withdrawal amount for the upcoming year.

Sign up or update your banking information

To sign up for preauthorized payments, or to update your banking information, please complete the Sign up or Change Your Preauthorized Payment Plan form. There is no service charge or extra fee to enroll in either plan. If you are updating your banking information, please submit the form at least one week prior to the next scheduled withdrawal.

Cancellation

If you would like to cancel preauthorized payments please complete the cancellation form.

Returned payments

Payments returned from the bank are subject to an administration fee as authorized by our current fee by-law.

Payments by Credit Card

You can make payments for tax accounts, utility accounts, and general receivables by Visa or Mastercard using a bill payment system powered by Paymentus Corporation. Please note that Paymentus charges a 2.50% service fee for paying bills using this service.

You can make a secure online payment or phone payment by calling 1-844-491-6796.

Please note: if you need to pay a parking ticket by credit card, you must use a separate online ticket payment portal.

Internet or Telephone Banking

You can make payments through your financial institution using telephone or internet banking. You will require the electronic payment number found on your bill. The electronic payment number is 8 digits for utility accounts, 11 digits for tax accounts and 5 letters and 5 digits for general receivable accounts (e.g. Smith00001). 

Automated Banking Machines

You can make a payment at automated banking machines. You will be required to enter in your electronic payment number located on your bill. The electronic payment number is 8 digits for utility accounts and 11 digits for tax accounts. 

Mail

Send your payment to:

Please ensure that you include your stub with your cheque. It is your responsibility to ensure the payment arrives by the due date.

In Person

You can pay by cash, cheque or debit in-person at our Municipal Administration Building. A secure drop box is also located at the front entrance.

• Municipal Administration Building: 9577 Port Franks Road, Thedford, ON N0M 2N0