Short-Term Rental Complaint Hotline

While the Municipality recognizes the efforts by short-term rental owners to host responsibly and welcome guests to Lambton Shores who respect their neighbours, there may be circumstances that require by-law enforcement.

As part of the Lambton Shores Short-Term Rental Licensing Program, a 24/7 complaints hotline has been established for neighbours to report compliance issues or request by-law enforcement. There are two ways to report a short-term rental complaint or concern:

1. Telephone
2. Online submission

Report a Short-Term Rental Complaint or Issue

To report a Short-Term Rental complaint or issue by telephone, call: 226-241-8453

OR report using the online portal

How does the process work?

Utilizing this hotline provides an opportunity for the hotline operator to contact the short-term rental's responsible person directly and resolve the issue. Here's a closer look at how the process works:

1. A neighbour submits a complaint (by telephone or online) about a Short-Term Rental (e.g., noisy party)
2. The hotline operator (or the online system) notifies the Responsible Person associated with the short-term rental that a complaint has been filed and provides thirty (30) minutes to resolve the issue
3. If the neighbour requested a call back from the hotline operator, they will receive a phone call to confirm whether or not the issue was resolved. If the issue was not resolved, notification to by-law enforcement will follow

A brief video explanation of the complaint hotline process